It’s no secret that coordinating the various processes within an organization, regardless of its field, is a complex task. Some even believe that we are immersed in an “epidemic of institutional failure: schools that don’t teach, unhealthy healthcare systems, corporations that can’t compete, economies that don’t economize, judicial systems without justice…” (Dee Hoch, founder of Visa). This occurs especially when outdated paradigms and models that no longer serve today’s world are still being used. For example, business cycles are no longer exclusively annual, the best systems are no longer purely hierarchical, and communications, both within and outside organizations, don’t happen in the same way they used to. Moreover, when we consider how societies and states function—from democracies to regimes—these questions arise with even greater urgency: How can we make a society viable?
What is a viable system?
It’s no secret that coordinating the various processes within an organization, regardless of its field, is a complex task. Some even believe that we are immersed in an “epidemic of institutional failure: schools that don’t teach, unhealthy healthcare systems, corporations that can’t compete, economies that don’t economize, judicial systems without justice…” (Dee Hoch, founder of Visa). This occurs especially when outdated paradigms and models that no longer serve today’s world are still being used. For example, business cycles are no longer exclusively annual, the best systems are no longer purely hierarchical, and communications, both within and outside organizations, don’t happen in the same way they used to. Moreover, when we consider how societies and states function—from democracies to regimes—these questions arise with even greater urgency: How can we make a society viable?
A brief description would be as follows: a viable system is a way to structure organizations, regardless of their field of action, in which communication and management are optimized. A viable system is based on the principle of recursion, meaning it can be applied and repeated indefinitely, and it is divided into five ‘subsystems,’ each of which is also a viable system in itself and fulfills a specific function:
Implementation: At this level, we find the primary activities that the organization develops to generate its value chain. These are the divisions (A, B, and C) that have direct contact with the real world (Environment), and each has its own management (Divisional Administration).
Coordination: This refers to the synchronization between primary tasks and the overall objectives of the system. It should be understood synergistically, as the goal is not a one-way coordination but constant feedback, making communication key.
Control: This subsystem aims to regulate the internal behavior of the organization by ensuring compliance with policies, though it is not expected to be rigid and repetitive. It also seeks to audit and investigate the control subsystem itself (Subsystem 3*).
Intelligence: This part of the scheme focuses on projecting the organization’s future and its relationship with the external world. It is crucial for the system’s ability to adapt to changes and remain viable over time.
Policy: Finally, this subsystem is dedicated to the creation of policies that will govern the system. It is important to understand that this subsystem does not operate in isolation; rather, one of the advantages of the viable system is that, thanks to the connection and synergy between subsystems, policies emerge from the organization’s own needs.
Ecclesia and Viable Systems
As we can observe, viable systems may contain dependencies and functions that seem familiar, yet they propose crucial differences in how we understand organizations: the relationships between the subsystems of the organization are not exclusively hierarchical; feedback is also sought from bottom to top. Decisions are not made by an isolated entity or organ but are rather consequences of both internal and external circumstances and their analysis. It is not a static or sterile model, as it always considers its environment and even the future it faces. Finally, viable systems can be understood as a fractal rather than a pyramid: each subsystem is itself a viable system that must also regulate itself.
This is precisely what Ecclesia seeks: to ensure that organizations and societies are viable through decision-making based on assertive communication and democracy. Through our tools, we aim for everyone to participate in decision-making at various levels inclusively, considering all viewpoints, and building the best ideas together.
One of our features that faithfully demonstrates this is our system of Related Assemblies, which allows organizations and individuals to hold interconnected meetings that can be tracked and analyzed. This ensures that decisions are not made only within a specific group or level of the organization but are truly enriched deliberations through the participation of everyone. In this way, we address several issues in democratic decision-making, such as communication failures, lack of citizen participation, corruption, favoritism, and flaws in project planning and execution.
We want people to make their organizations and societies viable, and our approach is through the new Digital Democracy: Ecclesia.
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